As social intranet solutions play a crucial role in promoting collaboration and improving productivity in the workplace, it becomes essential for an organization to train its employees to use the platform to its fullest extent to achieve the desired outcomes.
Unlike a traditional intranet network, modern social intranet software does more than just allowing the top management to introduce policies and make announcements. They act as a centralized platform where employees from different departments come together for common organizational objectives. Using an extensive range of features, authorized users can communicate and share information.
Here are some features to expect in social intranet software:
- Collaboration and sharing
- Centralized documentation
- Social networking
- Knowledge sharing
- Real-time content creation and editing
- Easy search
- 24×7 accessibility throughout smart devices
Training Employees to Use Social Intranet Platforms
A social intranet platform is a one-step collaboration solution that authorized members of a company can use to work together. However, they need to know how to use the platform to reap its benefits.
- Teach the Basics of an Intranet Solution
The first thing to tell employees is the use of an intranet solution. They must be aware of how the platform can help them in their workplace duties. For existing employees, there should be sessions to learn about a newly-deployed intranet network. In the case of new members, the training should be provided immediately after the hiring process.
- Add Essential Documents
A company intranet serves as a centralized platform that authorized employees can use to share knowledge and access information shared by others. Outfitting the platform with essential documents is the first step in the process of ensuring that employees use the network to share files and knowledge with each other.
A company can add papers describing business guidelines, policies, and philosophies to the intranet to make employees aware of them. It is a valuable step in case a company has remote employees.
- Assign a Leader to Each Project
Social intranet platforms allow organizations to bring employees from different departments on a common platform where they can collaborate for projects and stay connected with each other to share information. A company can assign leaders to each project to track its progress and guide other members to finish their tasks. Also, a leader can use the intranet’s features to give real-time feedback to team members.
- Set Clear, Reachable Goals
One of the best ways to encourage employees to use social intranet software is to set clear and realistic goals. For example, a company can define what employees have to learn over a fixed period of time. It helps ensure that everyone is on the same page. Apart from that, employees learn new features that they can use to complete their workplace tasks.
- Hold Review Sessions
An intranet platform is an effective collaboration solution only when employees are enjoying its features. To identify whether or not employees are using the network, a company can hold review sessions, where authorized members share their experience with the platform. Also, they open up about the difficulties they face while using the network. Through serious review sessions, a company can identify what types of changes it requires to make in the intranet platform to make it more user-friendly and useful for employees.
It is essential to train employees for using all the features of social intranet platforms. When authorized members are aware of tools and their usage, they can apply them in their daily workplace tasks to complete them quickly and achieve common organizational objectives while working as one team.