We know defect tracking is a critical part of a software development lifecycle. Most of the QA teams follow a proper defect management process, while sometimes they fail to utilize the potential functionality of the tools that are available for use. So it is not only important to have the right defect tracking software in place but also need to implement effective techniques throughout the defect tracking process in order to ensure quality and defect-free products.
Besides the basics of the defect tracking process, the best practices need to be implemented to optimize the QA process and maximize the product development process. The idea behind these effective techniques is to have proper processes, checks, and testing in place so that a project can be completed with minimum software defects.
Keep the Process Simple
When implementing a defect tracking tool, a team lead may often overlook simplicity. Even the most sophisticated applications may lose their charm if not utilized efficiently. It is important to make it easier for the users to report defects and that they can interact with the system easily and with as little distraction as possible. A defect tracking system that is easy to use will encourage the users to participate in the defect reporting process. A system can be configured for ease of use by leveraging automation and AI in its processes. Although it is a common understanding when a person is given a tool with multiple features and capabilities often there is an urge to utilize all the features and functions which can lead to over configuration of the tool. This can become a cause of frustration for the users who simply want to add and track defects and not deal with a defect tracking tool.
Unified Defect Tracking
A team can gain so many advantages by adopting a unified approach to the defect tracking process. Developers and testers need to use the same tool and follow the same defect tracking approach to ensure that they take the right steps to manage defects effectively. Thus, it is important to be involved in the process and get feedback from all the users who will be using the defect tracking tool including developers, QA experts, customer service experts, project managers, etc. By asking for their feedback or response, each group is involved in the process by ensuring that the defect tracking projects are achieved successfully.
Capture Relevant Report Data
Users and managers need to generate reports from the data captured by a defect tracking tool. When an application is set up, fields should also be added to capture information that helps with reporting. Information like data reported, user data, and organizational data may not be useful when they will be fixing a defect instead of providing valuable reporting data. Users can create trend reports that track when defects are increasing, which users report the most defects, which teams face more issues, and much more.
The effective technique is a management idea that asserts that there is a technique, method, process, or reward that is more effective at delivering a certain result than any other technique.